Help & FAQ
Packaging, delivery, returns, and answers to the questions we get most.
Track your order
Sign in and open Orders in your account to see the status of every order. If you checked out as a guest, reply to your order confirmation email with the order number and we will look it up for you.
Go to your accountDelivery
Free delivery anywhere in Oman, 3–7 working days, paid cash on delivery. Orders leave in a plain outer box with no product name and no invoice inside.
Full delivery detailsReturns
Unopened items can be returned within 7 days of delivery. For hygiene reasons, intimate products that have been opened cannot be resold — if something arrives damaged or wrong, we replace it.
Full returns policyFrequently asked
Is the packaging really discreet?
Yes. Plain outer box, no shop name, no product name, no invoice inside. The courier sees an anonymous parcel.
How do I pay?
Cash on delivery. You pay the courier when the parcel arrives — no card details are taken online.
Do you deliver outside Muscat?
Yes, nationwide across Oman. Delivery is free everywhere we ship.
Can I cancel an order?
Yes, before it is dispatched. Email us with the order number as soon as possible.
We sell to adults only. By ordering you confirm you are 18 or older. Orders placed by minors will be cancelled.
Contact
Email us and we reply within one working day. Include your order number for anything order-related.
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