Returns & Refunds

What can be returned, what cannot, and how refunds work.

We want you to be able to order without worry. If something arrives damaged, faulty or different from what you ordered, we replace it or refund it — no argument.

Items can be returned within 7 days of delivery if they are unopened and in their original packaging.

For hygiene and safety reasons, intimate products that have been opened or used cannot be returned or resold. This is standard practice for the category and applies even if the product was only tried once.

Damaged, faulty or wrong item

If a parcel arrives damaged, faulty, or with the wrong item inside, send us a photo within 48 hours of delivery. We arrange a replacement or a refund, and we cover the return cost.

How to start a return

Email us with your order number and a short description of the problem. We reply within one working day and confirm whether a return, replacement or refund applies.

How refunds are paid

Approved refunds are paid in cash or by bank transfer, whichever suits you. Refunds are processed within 5 working days of us receiving the returned item.

Cancelling an order

If you need to cancel, contact us before the order is dispatched. Once a parcel is with the courier we can no longer stop it, but you can still refuse delivery and we will refund on return.

Questions

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